Privacy Policy

Last updated: September 27, 2024

Welcome to Diolichat! Your privacy is very important to us. This Privacy Policy document outlines the types of personal information we collect, how we use and safeguard it, and your rights regarding your data. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you, including:

Personal Information: Name, email address, phone number, and other contact information when you use our contact form or subscribe to our newsletter.
Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies to track your activity on our website and hold certain information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected data for various purposes, including:

To provide and maintain our services.
To notify you about changes to our services.
To provide customer support.
To gather analysis or valuable information so that we can improve our services.
To monitor the usage of our website.
To detect, prevent, and address technical issues.
To send you newsletters, marketing or promotional materials, and other information that may be of interest to you, with your consent.

3. Sharing of Information

We may share your personal information in the following situations:

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: If Diolichat is involved in a merger, acquisition, or asset sale, your personal data may be transferred.

4. Data Security

We value your trust in providing us your personal information, and we strive to use commercially acceptable means of protecting it. However, remember that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Data Protection Rights

You have the right to:

Access the personal data we hold about you.
Request the correction of incorrect or incomplete data.
Request the deletion of your personal data.
Object to the processing of your personal data.
Request that we restrict the processing of your personal data.
Request a copy of your personal data in a machine-readable format.

If you would like to exercise any of these rights, please contact us at info@diolichat.co.rw. We will respond to your request within one month.

6. Cookies

Cookies are small files placed on your device to store certain information. We use cookies to enhance your experience on our website, such as remembering your preferences. You can manage your cookie preferences through your browser settings.

7. Third-Party Services

We may employ third-party companies and individuals to facilitate our services or provide services on our behalf. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Links to Other Websites

Our website may contain links to third-party sites that are not operated by us. If you click on these links, you will be directed to those sites. We advise you to review their privacy policies, as we are not responsible for their practices.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and you are advised to review this page periodically for any updates. Changes are effective immediately upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Diolichat Kicukiro, Kigali, Rwanda Phone: +250 782 687 898 Email: info@diolichat.co.rw